I need some urgent help/advice please. I’m actually quite shaken up because a parent did not speak to me in a polite manner and I have never experienced this. I am typing this in a rush so please excuse any errors.
I have been tutoring a Year 2 child for a couple of months now in Maths and English. The parent provided me with some school work such as; spellings, targets etc. I have always planned to work on those in the lessons, given her mum feedback and then planned for the next lesson to progress.
I give feedback and also send any homework that needs to be completed but the mum has been saying she is not well and therefore hasn’t been able to work with her.
Just some background on the child (we will call child X)- has had two tutors in the past, can be challenging at times in the lesson, moans etc when asked to answer a question. She doesn’t like getting an answer wrong so would say ’ no you tell me ’ when asked to say what she wrote. So you can imagine how challenging she can be in the lesson where the mum has paid for it. Child X can also show some negative behaviour which I made mum aware of at the start. When I started tutoring her at the start, I had many new parents so the timings were all over the place. So for 1-2 weeks I had to change Child X’s time. Mum was very adamant that we stick to one time and I explained it was due to new parents but we will have a regular time from week 3 for example. Since then all has been fine…
At the start- we tried 1 hour which was not working for her (you can imagine with the challenging behaviour how it could have been). I then explained to mum that 1 hour is too long as she gets tired- so we reduced to 45 minutes. I have been finishing lessons 1 minute before because I find I need to log into the next lesson as the next parent would complain why I’m not on time. Some understand where as some don’t. I have never had any issues with other parents. Just this one.
Some more background info, Child X’s mum wanted a 3 page report from me to which I said I will send you a short report during the Easter holidays- I am a full time teacher and I give her feedback often so a short report sounds reasonable to me and she agreed to it.
Our lesson was at 12:30pm today, I logged in at 12:30pm and waited for approx 6 mins then sent her a message (she’s normally on time). She called me and said, we are in the lesson too, we will log in again. I said I still cannot see you (It probably makes no difference but I always take pictures of my screen that I am inside the classroom). She then said she wants to talk to me in the lesson. I offered to send a zoom link as the lesson time was running out, she didn’t sound happy about it but it had to be done. So whilst she was trying to log in she left me on the phone unfortunately and said to her husband “the lessons are only happening for the money, she is saying she is logged in” . As a tutor who works incredibly hard and also a qualified teach- I WAS hurt by this. I kept saying, “Hello have you logged in?” but she hung up by then. 20 minutes or so minutes into the lesson she logs in to zoom and she did not speak to me in a polite manner. She was blaming me for her classroom not showing or thinking I’m lieing because I just want the money. She has said she is a business woman and knows how to run a business, I give no feedback, I rush lessons and just want money. I replied to this by saying I’m very sorry but I would like to disagree with what you have said, I am a qualified teacher and there is a reason why parents enjoy my lessons, I give you feedback and have done so since the beginning. She shut me down completely and said she does not want to talk about this matter, literally did not give me a chance to speak if I’m honest and then at the end I said ’ I wish you the best of luck’.
I have always come across supportive parents who understand situation, however I have been taken back by this particular parent. If I charge her for this lesson, she will think I just wanted money. Where as she is the one who was talking to me for 5 minutes then decided to end the lesson.
I’m so worried now, I don’t know what she can do, what if she complains to Tutorful? I have never had a complaint from a parent and they are always supportive. I give extra time when I can if parents are late. She said she will not write a negative review (she always wrote a positive one couple weeks ago) I’m just very concerned if she complains to Tutorful.
Any thoughts will be appreciated please.