Hi all, my partner and I both use Tutorful.
I have all my lessons set up on repeat. I’ve noticed that the length of one of the lessons changes randomly from time-to-time. It’s supposed to be an hour, but sometimes it reverts to 1.5 hours without me changing anything.
This just happened to a couple of Marie’s lessons. They were randomly set to 2 hours and the customer was overcharged.
Has this happened to anyone else?
Hello Toby, I’m so sorry to hear that you’ve been experiencing this issue with the booking system on our platform! I will report it to our Development Team to look into right away - thank you so much for bringing this error to our attention
It would also be really helpful to know if any other tutors have been experiencing a similar issue, so please don’t hesitate to leave a comment below if it has!
Thank you @Paree_Tutorful, I really appreciate your comment. Thank you for reporting to the Development Team. You’re welcome.
This has happened to me too - for two students. One lesson was randomly changed to 90 minutes and another to 45. The 90 minute one seemed especially unusual as I had a lesson booked straight after, so they were overlapping.
Thank you Hannah! The same thing happened to Marie. The 2 hour lesson overlapped with an existing one. I don’t think it would have even been possible to set up a lesson which overlaps like that.