Live Chat Disappeared?

Is it just me of has the live chat button on the dashboard disappeared? This easy access to the customer service team was one of the main pros of tutoring through Tutorful for me. It meant all the faff with scores being unfairly affected by inappropriate inquiries etc. could be sorted as easily and pain-free as possible. Hopefully just a glitch!

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Hi Katie,

Thanks for your post!

We’re in the process of changing our Live Chat provider so I do apologise this function isn’t available at the moment. We’re working on getting our new system up and running ASAP for you all. Please do give us a call on 0114 383 0989 - our office is open Monday to Friday 9am - 7pm or drop us an email to in the meantime.

Don’t worry - it’ll be back!

Thanks, Abbie :smiley_cat:


Great to hear, thanks!