Does anyone else find the cancellation policy on Tutorful to be an inconvenience and disadvantage to tutors on the platform? Specifically talking about the students’ ability to cancel lessons within 12 hours of the start time and the maximum charge for this is 50% of the lesson price. Please note for the purposes on the post we’ll say the reasons for not attending aren’t emergencies/extenuating circumstances, eg. Forgetting to cancel, forgetting the lesson was on and having another commitment, all things that can be controlled etc.
The issue I have is that it allows students to cancel as late as one minute before the lesson start time, which in my books should not be refunded at all, but because you’ve already committed that hour to teaching them and there’s no way you can book in other students or do something else within that time (if you have back to back lessons). Also, if there the first lesson in your morning and they cancel at a silly hour like 5am then there’s no way I’m going to see this until I wake up, and that means I could have had a lie in!
I do like that there is an option to partially refund when the lesson is over. But on other platforms I use, after 24 hours the ability to actually cancel the lesson (you can still request for reschedule) is locked which gives the tutor all the control including after the lesson of what they can enforce.
Over time I have had to be really regimented in my policy and quite harsh (but fair in my opinion) because I am sick of parents/students messing me around when a busy schedule means it’s hard to move people around etc.
I can imagine Tutorful would like to keep the 50% cancellation charge but I would really like them to think about the potential ramifications of people cancelling within the hour or even a couple of minutes before. Perhaps giving more control to the tutors on the fee or changing the amount as the hours tick by? I personally would prefer the policy to be 24 hours because it stops late night cancellations when people have gone to bed.
Has anyone else had this kind of experience or thoughts on the policy?