Hope you’re all well and not melting in this heat.
I’m posting this evening to get some opinions and feedback from you guys regarding members of Tutorful staff booking you in with new students.
We are currently running a sales trial within the company, where students who aren’t wanting to browse through our tutors will give us a call and all their requirements to find the perfect tutor for them. These students and parents are looking for us to do the work for them and book them in for free video chats and lessons with tutors over the phone when they call. A stumbling block that we have reached is that students are dropping off and not coming back to Tutorful once their call has ended because we’re waiting to hear back from the tutor to see if they are happy for us to book the lesson in.
My question is, would you be happy for Tutorful staff to book in a student and have them committed to Tutorful and a lesson with yourself without checking with you first if this was a slot that you had available on your availability calendar? You’d still have your message thread with them, your lesson would be confirmed when the student called us so you’d have their phone number too to ask any questions you may have beforehand, and of course, if it turns out that you aren’t quite right for them, you could cancel the lesson too.
I understand that there is a question of whether or not you’ll be right to help the student, but generally, with all their requirements given to us over the phone, we have a pretty good idea as to which tutors will be able to help them. This obviously becomes more complicated when you get up to A-Level and Degree level subjects and specific modules, so we wouldn’t do this for those kinds of enquiries.
I also understand the scores implications if a student wasn’t quite right for you and you had to cancel the lesson and the team would be able to make sure those enquiries were not affecting your scores going forward as we’d be monitoring the success of these lesson bookings.
It also throws up questions as to how often tutors update their availability calendar as I know some people update them almost daily and some leave it up as general availability.
Don’t worry, I’m in no way saying that this is definitely going to happen, it’s an idea that we are thinking about to help us get our high-quality tutors more students! I would love to hear your guys’ thoughts, so thank you in advance.