After initially welcoming the free video chat feature, it is now very apparent that potential clients are in-effect ‘gaming’ the system by arranging video chats with several tutors and then picking their favourite.
I’ve had at least three clients recently who have made it clear that they’ve booked multiple video chats with different tutors, and I do object to feeling as though I’m taking part in an audition.
For Tutorful to allow clients to book multiple video chats is obviously good for Tutorful and the client, but tutors are put at a distinct disadvantage by having their booking scores decrease if they’re not successful.
Is it possible to have a system where a client can ONLY book a free online video chat with ONE tutor? Once that video chat is complete and the client isn’t sure about the tutor, then they can book another chat with another tutor.
If this can’t be done, then Tutorful should make sure Tutor booking scores aren’t affected by tutors missing out, as many invariably will if clients take full advantage of this system. By all means reward the successful tutor with a booking score increase.
I’m prepared to work for free if it means I have a good chance of securing a new client, but I very strongly object to working for free if I’m part of an audition because of a system that bends over backwards for clients at the expense of the tutors.
I made a search of the top 30 piano tutors for hours taught (of which I’m one), and noticed the majority DON’T offer video chats. Unless changes are made to this unfair system, I’ll also be doing away with it, because it’s becoming a right pain.