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Free Video Chat Update

Good morning everyone!

I’m Natalie, a Product Manager here at Tutorful, and I wanted to give you an update on some of the work our teams have been doing on fixing some issues around our Free Video Chat feature.

We’ve listened to your feedback passed to us by our marvellous Customer Success team, and have made some improvements to the notice period and being able to edit the time of booked Free Video Chats.

Our team has updated the notice period of our Free Video Chats to 2 hours, so you’ll be able to schedule a Free Video Chat within 2 hours instead of 4 hours! We’ve also ensured that our Customer Success team can book Free Video Chats within any notice period, which means that if you would like to schedule or change a Free Video Chat, you can contact our Customer Success team to arrange that for you.

Additionally, we’ve fixed a few annoying issues like having payment errors which were popping up for students trying to book a Free Video Chat, and we’ve added in an error message if someone tries to book a Free Video Chat at short notice to ensure that they understand why they are unable to do so.

We are committed to continually improving our platform and your feedback is invaluable to us in making improvements. We appreciate your continued support and hard work!

All the best!

Natalie

7 Likes

Great update! appreciate you posting this.