A new student messaged me today and after exchanging a few messages booked our first lesson. Then, she finally realised that it’s online and not in person and almost cancelled the lesson. Made me feel like a fraud for not making it obvious in our messages before the lesson was confirmed. I just assumed everyone knew that it’s online only.
Yesterday I got a message from a student in Southampton basically saying “I am not interested in online lessons. Could you come to my house?”. It says on my profile that I live in Scotland and do online only so the student clearly hasn’t even clicked on it
But anyways, we don’t offer face-to-face anymore at all, even locally, so is there something we could do to make it more obvious to prevent students from requesting it? Maybe a pop up notice when they contact a tutor for the first time?
It hasn’t affected my booking score yet as I have only been online for a day but I am worried that it eventually will if I keep replying “I can’t help” a couple of times a day. It’s also just a waste of everyone’s time to be exchanging messages about something that just won’t happen.
Does anyone else get messages like that?