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Classroom Update 21/5 💻

Hi Everyone! :wave:

We’re really excited to announce that we’ve now hit the 40,000 mark for lessons that have taken place in the new classroom.

Below is an update on the issues we’ve resolved this week and the other things we’ve been working on.

What we’ve resolved or added:

  • Some people were experiencing errors when uploading documents with spaces and/or non-alphanumeric characters in the name - this is now resolved so that you can
  • We’ve added this FAQ to help anyone who would like to share audio whilst screen sharing
  • We’ve added this FAQ about the text box and using it
  • The majority of the lag/audio/video issues that were reported are due to connection or device issues that, unfortunately, we have little control over. We have improved the connectivity gauge so that it’s more accurate and responsive, and we’ve added some better messaging when certain errors occur.

Other things we’ve been working on:

  • We are continuing to monitor classroom performance and the audio/video experience, and investigate feedback to ensure we are doing everything we can to deliver high-quality lessons or provide better feedback where there is a problem that occurs outside of our control.
  • Sync: we’re working to make it so that when the tutor locks the whiteboard the screen scrolls and zooms for the student in the same way as the tutors

Thank you again for everyone’s support and feedback :slightly_smiling_face:

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